Terms of Service (United States)

Version 1.1 - Effective July 22, 2026

These Terms of Service ("Terms") govern subscriptions to the Pulzar platform by customers located in the United States. For customers in France, the French Conditions Generales de Vente apply instead.

1. Who we are

Pulzar is operated by Aymeric GUERCHON, sole proprietor registered in France (SIREN 102 744 596), 7 rue Louis Braille, 33380 Biganos, France ("Pulzar", "we"). Contact: [email protected].

2. Scope. Business customers only

Pulzar is sold exclusively to businesses for professional use (B2B). By subscribing, you represent that you are acting in the course of your business, not as a consumer. These Terms prevail over any purchasing terms of yours unless we agree otherwise in writing.

3. Plans and pricing

Additional location (Ultimate): $199/month. Events and game nights add-on: $59/month, included with Ultimate. AI modules (Social Studio, Copilot, smart pricing) are included from the Business plan. We take no commission and charge no per-ticket fees on your sales. Payment processing fees charged by Stripe on your own transactions are between you and Stripe.

Prices are exclusive of any applicable taxes. You are responsible for any sales, use or similar taxes that may apply to your subscription in your jurisdiction; if we are ever required to collect them, they will be added to the invoice at the applicable rate.

Prices may be revised with 60 days' written notice. No price increase applies during a current annual commitment.

Scope of the "managed website + SEO" service (Ultimate plan): initial design of the website in your branding, hosting, technical maintenance and backups, automatic updates of information coming from the platform (hours, prices, activities, reviews), up to two change requests per calendar month (copy, photos, sections), and local search optimization (Google Business Profile optimization, local pages, review collection). Not included, and subject to a prior quote you accept: recurring article writing, ad campaign management, a full website redesign during the commitment period, and any online store beyond ticketing and gift cards.

Your website stays yours: the domain name is registered in your name (or transferred to you at no charge when you leave), your content, photos and branding remain your property, and we provide you with an export of the site content upon termination.

4. Account opening

No free trial is offered. Access to the service opens after subscription and successful first payment. The account remains inactive until payment has gone through.

5. Billing and payment

5.1 Subscription

Through app.pulzar.fr/billing, processed by Stripe. Amounts are charged in US dollars.

5.2 Invoicing and automatic renewal

• Monthly or annual billing, at your choice, charged automatically on each anniversary date.
• Your subscription renews automatically for successive periods of the same length until cancelled as described in Section 6. For annual plans, we send a reminder email 30 days before renewal; failure to send the reminder does not affect the renewal or your ability to cancel under Section 6.
• Invoices are available as PDF in the billing area of your account.

5.3 Late payment

• Late amounts bear interest at the lesser of 1.5% per month or the maximum rate permitted by applicable law.
• Service may be suspended if payment remains outstanding 15 days after a reminder.
• The subscription may be terminated if payment remains outstanding 30 days after the due date.

6. Term, renewal and cancellation

Essential and Business: no commitment; cancel at any time from the billing area or by email to [email protected], effective at the end of the current billing period. Ultimate: initial commitment of 6 months (managed website included), then cancellable under the same conditions. If you cancel, or if your subscription is terminated for non-payment, during the initial 6-month Ultimate term, the remaining fees of that initial term become immediately due. Cancellation takes only a few clicks and never requires a phone call.

7. No consumer withdrawal right

This is a business-to-business contract. Consumer withdrawal, cooling-off or similar rights do not apply.

8. Refunds and service credits

No refund is due for cancellation during a billing period. If the service is unavailable for more than 72 consecutive hours for reasons attributable to us, you are entitled to a prorated refund or credit for the affected period. This prorated refund or credit is your sole and exclusive remedy for service unavailability.

9. Support

• Standard support: [email protected], response within 24 business hours. Business hours are Monday to Friday, 9am to 6pm Central European Time (CET).
• Priority support (Business / Ultimate): within 4 business hours.
• Critical incidents blocking payments or bookings are monitored by automated alerting and handled outside business hours on a best-effort basis.

10. Your data

Your data is yours. You retain full ownership of your customer records, bookings, sales and all content you enter into the platform. You can export your data (CSV) from your account at any time during the subscription. After termination, your export remains available for 30 days upon request to [email protected]; we then delete your data in accordance with the DPA, except where retention is required by law.

11. License, acceptable use and feedback

We grant you a limited, non-exclusive, non-transferable right to use the platform for your internal business purposes during your subscription. We retain all rights, title and interest in the platform. You may not: resell, sublicense or provide the service to third parties as a service bureau; reverse engineer the platform except where permitted by mandatory law; access the service to build a competing product; circumvent plan limits or security measures; or use the service for unlawful purposes, spam or payment fraud. We may suspend the service immediately, with notice, in case of serious violation. If you send us suggestions or feedback, we may use them without restriction or compensation.

12. Data protection

Our US Privacy Notice describes how we handle personal information. The data processing agreement (DPA) available at pulzar.fr/dpa forms part of these Terms. We do not sell personal information and we do not share it for cross-context behavioral advertising.

13. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. YOU REMAIN RESPONSIBLE FOR YOUR OWN LEGAL, TAX AND REGULATORY COMPLIANCE, INCLUDING THE TAX RULES APPLICABLE TO YOUR SALES.

14. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE OR DATA; AND (B) OUR TOTAL AGGREGATE LIABILITY UNDER THESE TERMS IS CAPPED AT THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM. NOTHING IN THESE TERMS EXCLUDES LIABILITY THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR FRAUD OR WILLFUL MISCONDUCT.

15. Indemnification

You will defend and indemnify Pulzar against any third-party claim arising from: your operation of your venue and the services you sell to your own customers; your content and data; or your violation of these Terms or applicable law. This includes reasonable attorneys' fees.

16. Governing law and disputes

These Terms are governed by French law, without regard to conflict of laws principles. Before any court action, the parties agree to attempt in good faith to resolve the dispute amicably within 30 days of written notice. Failing that, the courts of Bordeaux, France have exclusive jurisdiction, except that we may bring payment collection claims before the courts of your place of business. Each party waives any right to a jury trial to the extent permitted by law.

17. Miscellaneous

• Changes to these Terms: we may update these Terms with 30 days' notice by email; continued use after the effective date constitutes acceptance. Price changes follow Section 3 (60 days' notice).
• Notices: legal notices to Pulzar are valid only if sent to [email protected]; notices to you are sent to your billing email address.
• Force majeure: neither party is liable for delay or failure caused by events beyond its reasonable control.
• Assignment: you may not assign these Terms without our written consent; we may assign them in connection with a business transfer.
• No waiver: failure to enforce a provision is not a waiver of the right to enforce it later.
• Entire agreement: these Terms, the DPA and your order form the entire agreement and supersede prior discussions.
• Severability: if a provision is held unenforceable, the remainder stays in effect.